Why automate WhatsApp?
In Lebanon and across the Gulf, WhatsApp is where customers ask questions, request prices and confirm bookings. Most businesses still answer from one or two phones, which means slow replies after hours, lost conversations when staff change, and no record of who asked what.
The WhatsApp Business Platform (the official API from Meta) solves this. Several team members can work from one shared number, an AI assistant can answer instantly, approved message templates let you send reminders and campaigns, and every chat can be saved to your CRM.
codeX handles the full setup: Meta business verification, the API connection, message templates, the AI assistant, a team inbox and integration with your CRM or ERP. We also build the automations around it — order and payment confirmations, appointment reminders and follow-ups for leads that went quiet.
What we set up
Everything you need to run sales and support on WhatsApp at scale.
Official WhatsApp API Setup
Business verification, number registration, display name and message templates through Meta's WhatsApp Business Platform.
AI Auto-Replies
An AI assistant answers common questions instantly in English and Arabic and qualifies new leads.
Shared Team Inbox
Your whole team works from one number, with assignment, notes and full chat history.
Broadcasts & Campaigns
Send approved offers, announcements and updates to opted-in customer lists, and track replies.
Reminders & Notifications
Automatic order confirmations, payment links, appointment reminders and delivery updates.
CRM & ERP Integration
Every conversation and lead is saved to your CRM or ERPNext against the right customer.
How we get you live on WhatsApp
A clear setup path, from Meta verification to automated conversations.
Plan
We agree your use cases: support, sales, reminders, campaigns or all of them.
Verify & connect
We complete Meta business verification and connect your number to the WhatsApp Business Platform.
Automate
We build AI replies, message templates, reminders and routing rules.
Integrate
We connect WhatsApp to your CRM, ERP, store or booking system.
Train & support
We train your team on the inbox and keep improving replies after launch.
Who it's for
Sales teams
Teams that get most of their leads through WhatsApp and need faster replies and follow-up.
Online stores
Order confirmations, payment links, delivery updates and abandoned-cart reminders.
Clinics, schools and service providers
Bookings, reminders and registrations handled without phone tag.
Businesses with several branches
One number and one inbox for every branch, with chats routed to the right team.
Real project
Nakhal Group
WhatsApp is one of the core channels in the omnichannel AI assistant codeX is building for Nakhal Group: customers can ask questions and start bookings on WhatsApp, and every conversation is saved to the group's unified CRM.
Frequently asked questions
What is the difference between the WhatsApp Business app and the WhatsApp Business API?
The free WhatsApp Business app works on one or a few phones and suits very small businesses. The WhatsApp Business Platform (API) lets a whole team share one number, adds AI and automation, sends approved templates and campaigns, and connects to your CRM. codeX sets up the API.
Can we keep our current WhatsApp number?
Usually yes. The number can be moved to the WhatsApp Business Platform; chat history on the phone app is not transferred, so we plan the switch-over with you to avoid disruption.
Can we send bulk messages on WhatsApp?
Yes, to customers who have opted in, using message templates approved by Meta. This keeps your number in good standing and avoids blocks. Meta charges per conversation according to its published rates.
Can the WhatsApp chatbot reply in Arabic?
Yes. The AI assistant replies in English, Arabic and common Lebanese and Gulf dialects, and hands over to your team when needed.
Does it connect to our CRM?
Yes. codeX connects WhatsApp to HubSpot, ERPNext and other CRMs, so every chat and lead is saved against the right customer.
How long does setup take?
The technical setup can be done within days once Meta verification is approved; verification timing depends on Meta. AI replies and integrations are then added in the following weeks.
Talk to codeX about whatsapp automation
Book a free 30-minute consultation. We review your needs and send you a short written proposal.