AI chatbots that actually help your customers
A modern AI chatbot is not a menu of buttons. It understands free-text questions, answers from your own content — prices, policies, product details, availability — and takes action: it qualifies a lead, books or cancels an appointment, or creates a ticket in your system.
Customers in Lebanon and the Gulf switch between English, Arabic and dialect in the same conversation, and most of them prefer WhatsApp. codeX designs assistants for that reality: multilingual, available on the channels your customers already use, and connected to your CRM so every conversation is recorded against the right customer.
We build the assistant around your business rules, not a generic script. You decide what it can do alone and when it must hand the conversation to a person, and you can see every conversation and improve the answers over time.
What your AI assistant can do
Built on leading language models, trained on your own content, and connected to your systems.
Answer Questions 24/7
Instant answers from your own knowledge base: services, prices, policies, opening hours and FAQs.
Qualify & Capture Leads
Asks the right questions, scores the lead and saves it to your CRM with the full conversation.
Book, Change & Cancel
Handles appointments and reservations directly against your calendar or booking system.
Every Channel, One Inbox
Website chat, WhatsApp, Instagram and Messenger in one place, with your team able to step in at any time.
English, Arabic & Dialect
Understands and replies in English, Modern Standard Arabic and Lebanese and Gulf dialects.
Human Handover
Passes complex or sensitive cases to the right person with a summary, so customers never repeat themselves.
How we build your chatbot
From your content and rules to a live assistant your team trusts.
Discovery
We list the questions, tasks and channels that matter and agree what the assistant may do alone.
Knowledge setup
We turn your website, documents and policies into a knowledge base the assistant answers from.
Build & integrate
We connect the assistant to WhatsApp, your website, CRM and booking or order systems.
Test
We test real conversations in English and Arabic, tune answers and set handover rules.
Launch & improve
We go live, review conversations regularly and keep improving accuracy.
Who it's for
Travel and hospitality
Questions about trips, availability and bookings that arrive at all hours.
Clinics and healthcare
Appointment booking, reminders and answers to common patient questions.
Real estate
Qualifying buyers and investors and arranging viewings or calls.
Retail, e-commerce and education
Product questions, order status, course details and registrations.
Real project
Nakhal Group
codeX is building an omnichannel AI assistant for Nakhal Group's three travel businesses. It answers customers on the web and WhatsApp, qualifies and captures leads into a unified CRM, and is designed to book and cancel, with a clean handover to the sales team.
Frequently asked questions
How much does an AI chatbot cost in Lebanon?
It depends on the channels, the number of tasks the assistant performs (answering only, or also booking and updating systems) and the integrations needed. codeX gives you a fixed written quote after a free 30-minute consultation.
Can the chatbot speak Arabic and Lebanese dialect?
Yes. codeX assistants understand and reply in English, Modern Standard Arabic and common Lebanese and Gulf dialects, including Arabic written in Latin letters (Arabizi).
Does it work on WhatsApp?
Yes. We connect the assistant to the official WhatsApp Business Platform, so it can answer and take actions in WhatsApp alongside your website chat, Instagram and Messenger.
Will it give wrong answers?
The assistant answers from your approved content and follows your rules. When it is unsure or a question is sensitive, it hands the conversation to your team instead of guessing, and you can review every conversation.
Can it connect to our CRM or booking system?
Yes. codeX integrates assistants with CRMs such as HubSpot and ERPNext and with booking and order systems through their APIs, so leads and bookings are saved automatically.
How long does it take to launch?
A website and WhatsApp assistant that answers questions and captures leads can usually launch within a few weeks. Booking and deeper integrations are added in the next phase.
Talk to codeX about AI chatbot development
Book a free 30-minute consultation. We review your needs and send you a short written proposal.